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Privacy Policy

Last updated: January 2026

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This Privacy Policy explains how personal information is collected, used, disclosed, and protected by Dr Ritoo Chowdhury ("we", "us", or "our") through the website www.drritoochowdhury.com.au ("Website").

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We are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

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1. Personal Information We Collect

We may collect personal information that you voluntarily provide to us through the Website or other electronic communications, including:

  • Name

  • Email address

  • Phone number

  • Reason for enquiry or appointment request

  • Referrer details (e.g. GP name, if provided)

  • Any other information you choose to submit via contact or enquiry forms

We do not collect sensitive health information through the Website unless you voluntarily provide it.

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2. How We Collect Personal Information

Personal information is collected when you:

  • Submit an enquiry or contact form

  • Request an appointment

  • Communicate with us via email or phone using details published on the Website

  • Interact with the Website (see Cookies and Analytics below)

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3. Purpose of Collection

We collect and use personal information for purposes including:

  • Responding to enquiries and appointment requests

  • Communicating with patients and referrers

  • Managing administrative and business operations

  • Improving the functionality and content of our Website

  • Complying with legal and regulatory obligations

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4. Disclosure of Personal Information

We may disclose personal information to:

  • Medical practice staff and authorised contractors

  • IT service providers and website hosting providers

  • Professional advisers (e.g. accountants, legal advisers)

  • Regulatory or government authorities when required or authorised by law

We do not sell, rent, or trade personal information.

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5. Storage and Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. These steps include:

  • Secure servers and password-protected systems

  • Limited access to personal information

  • Ongoing review of data security practices

Despite our efforts, no method of electronic transmission or storage is completely secure.

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6. Cookies and Website Analytics

The Website may use cookies and third‑party analytics tools (such as Google Analytics) to collect non‑identifying information, including:

  • Browser type

  • Pages visited

  • Time spent on the Website

  • IP address (in anonymised form where possible)

This information helps us understand how visitors use the Website and improve user experience. You can disable cookies through your browser settings.

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7. Access and Correction

You have the right to request access to personal information we hold about you and to request corrections if the information is inaccurate, incomplete, or out of date.

Requests can be made using the contact details below. We may require identity verification before providing access.

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8. Retention of Information

Personal information is retained only for as long as necessary to fulfil the purposes for which it was collected or as required by law.

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9. Third‑Party Websites

The Website may contain links to external websites. We are not responsible for the privacy practices or content of third‑party sites. Users should review the privacy policies of those websites.

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10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated revision date.

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11. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact:

Dr Ritoo Chowdhury – Endocrinology
Website: www.drritoochowdhury.com.au

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